Mr Fabulous boat on Caribbean beach

The Bay Club Terms and Conditions

Turtle Bay App Terms and Conditions

General Terms & Conditions

  • You must be over the age of 18 at the time of registration to join the Bay Club App
  • Bay Club membership is limited to one per person. You may only register one Bay Club account. 
  • Turtle Bay reserves the right to delete an account and all related gifts and Turtles if we suspect this is being used in a way that is not in keeping with the terms stated here. 
  • If Turtle Bay suspects one individual has access to more than one Bay Club account, all additional accounts and associated gifts will be removed.
  • Your membership entitles you to earn "Turtles" if you meet the conditions detailed below. 
  • Once you have earned 3 Turtles, 6 Turtles and 9 Turtles, you will receive a "Gift" which can be redeemed according to the conditions stated within the gift. These gifts and their terms and conditions are subject to change at any time.
  • You are not entitled to any further offers, deals, discounts, gifts or free items however Turtle Bay may occasionally offer these to you as part of a promotion.
  • Turtle Bay reserves the right to remove or change this program at any time.
  • There is no cash alternative available for any gift earned through The Bay Club
  • Turtle Bay reserves the right to remove a gift at any time from your account if you're not using The Bay Club loyalty app in the way that it was intended.
  • If you don’t visit us for 12 months, your Bay Club membership may be deactivated.
Multiple App members on a table
  • We can only process one App member per table. This means only one person can use their app or redeem a gift. We cannot process more app members, even if you split your bill. The app is linked to the table not the payment.
  • The only way for multiple app members to redeem a gift at the same time is to sit in the bar area and pay at the bar.

Earning Turtles

  • You’ll earn a Turtle stamp when you spend £7 or more. You can earn one Turtle stamp every 24 hours.
  • Give your server your ID code before you ask for the bill to earn stamps.
  • Please allow 5 minutes after your purchase has gone through for Turtle stamps and Gifts to be loaded up.
  • Please check the expiry date of each Gift. We are unable to extend app Gifts.
  • We’ll send you a Gift after every 3rd, 6th and 9th stamp earned.
  • Please read the terms and conditions stated within each gift as these may be different, or change.
  • Multiple app gifts (from the same app member) can be used at the same time. However, only one app member can use their app per table.
  • Creating multiple app accounts to get gifts is not allowed. Our team will not accept these gifts and reserve the right to refuse service. 
  • Promotional gifts are limited to one per person. Our team have the right to refuse a gift if they believe the app member is in breach of T&Cs or has previously redeemed this promotional gift. 

Click and Collect

  • At the moment, The Bay Club is only valid for dine-in, not click & collect
  • The Bay Club is not compatible with any third-party ordering apps so you can't use it when you order delivery via UberEats/Deliveroo

Blue Light Card / Defence Discount Card Terms and Conditions

  • Discount can only be provided when your Blue Light or Defence Discount card has been linked to your Turtle Bay App with a vault code.
  • You'll receive 20% off your food bill only. There is no discount on drinks.
  • We can currently only offer discount when you dine-in or order collection over the phone/in person. We cannot process Blue Light Card discount on click & collect orders at this time.
  • We are unable to process NHS or other discounts through orders placed with Deliveroo, JustEat, UberEats or any other third party.
  • When visiting for Bottomless Brunch, discount will only be applied to the food element of your purchase, not drinks
  • Turtle Bay reserves the right to remove or change this discount and its conditions at any time
  • This offer is exclusively for Blue Light Card holders and Defence Discount Services Card holders.
  • Turtle Bay reserves the right to refuse discount.

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