Grand Anse Beach Grenada 2

The Bay Club Terms and Conditions

Turtle Bay App Terms and Conditions

General Terms & Conditions

  • You must be over the age of 18 at the time of registration to join the Bay Club App
  • Bay Club membership is limited to one per person. You may only register one Bay Club account. If you get a new phone number just get in touch and we can change this in your account!
  • Turtle Bay reserves the right to delete an account and all related gifts and Turtles if we suspect this is being used in a way that is not in-keeping with the terms stated here. 
  • If Turtle Bay suspects one individual has access to more than one Bay Club account, all additional accounts and associated gifts will be removed.
  • Your membership entitles you to earn "Turtles" if you meet the conditions detailed below. 
  • Once you have earned 3 Turtles, 6 Turtles and 9 Turtles, you will receive a "Gift" which can be redeemed according to the conditions stated within the gift. These gifts and their terms and conditions are subject to change at any time.
  • You are not entitled to any further offers, deals, discounts, gifts or free items however Turtle Bay may occasionally offer these to you as part of a promotion.
  • Turtle Bay reserves the right to remove or change this program at any time.
  • There is no cash alternative available for any gift earned through The Bay Club
  • Turtle Bay reserves the right to remove a gift at any time from your account if you're not using The Bay Club loyalty app in the way that it was intended.
  • If you don’t visit us for 12 months, your Bay Club membership may be deactivated.
Multiple App members on a table
  • We can only process one App member per table. This means only one person can use their app or redeem a gift. We cannot process more app members, even if you split your bill. The app is linked to the table not the payment.
  • The only way for multiple app members to redeem a gift at the same time is to sit in the bar area and pay at the bar.

Earning Turtles

  • You’ll earn a Turtle stamp when you spend £10 or more. You can earn one Turtle stamp every 24 hours.
  • Give your server your ID code before you ask for the bill to earn stamps.
  • Please allow 5 minutes after your purchase has gone through for Turtle stamps and Gifts to be loaded up.
Gifts
  • Please check the expiry date of each Gift. We are unable to extend app Gifts.
  • We’ll send you a Gift after every 3rd, 6th and 9th stamp earned.
  • Please read the terms and conditions stated within each gift as these may be different, or change.
  • Some of our app gifts (from the same app member) can be used together at the same time. Please check the individual gift within the app to confirm which are able to be combined. However, only one app member can use their app per table.
  • Creating multiple app accounts to get gifts is not allowed. Our team will not accept these gifts and reserve the right to refuse service. 
  • Promotional gifts are limited to one per person. Our team have the right to refuse a gift if they believe the app member is in breach of T&Cs or has previously redeemed this promotional gift. 

Click and Collect

  • At the moment, The Bay Club is only valid for dine-in, not click & collect
  • The Bay Club is not compatible with any third-party ordering apps so you can't use it when you order delivery via UberEats/Deliveroo


Blue Light Card / Defence Discount Card Terms and Conditions

  • Discount can only be provided when your Blue Light or Defence Discount card has been linked to your Turtle Bay App with a vault code.
  • You'll receive 20% off your food bill. There is no discount on drinks.
  • When visiting for Bottomless Brunch, discount will be applied to the food element of your purchase (20% off the menu price of the dish you order).
  • We can currently only offer discount when you dine-in or order collection over the phone/in person. We cannot process Blue Light Card discount on click & collect orders at this time.
  • We are unable to process NHS or other discounts through orders placed with Deliveroo, JustEat, UberEats or any other third party.Turtle Bay reserves the right to remove or change this discount and its conditions at any time.
  • This offer is exclusively for Blue Light Card holders and Defence Discount Services Card holders.
  • Turtle Bay reserves the right to refuse discount.

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