faqs

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Bookings

How do I book?

Click here and select your restaurant!

Why do you need my card details?

This is just to secure your booking - we don't charge your card when you book.

We may charge £5pp if your whole party doesn't attend & you don't let us know. You can amend your booking from your confirmation email at any time.

I can't find my confirmation email

Have a check in your Spam/Junk/Promotions folder - they sometimes end up there! If you reached the 'booking confirmation' page then your booking has been received.

Do I have to book?

We always recommend booking as we can get quite busy, but if you don't have a booking then come in and we'll do our best to accommodate you.

Can I book for just drinks?

Yes! We take drinks bookings all day, until late - choose "Just Drinks" or "Late Night Bar & Beats"! Click here to book!

How long do I get for my booking?

You get 1hr30mins for all tables, and 2 hours for Bottomless Brunch. If we don't have another booking on your table you're welcome to stay until we do!!

Can I bring a cake/balloons?

Yes, you may bring a cake or balloons - just no confetti (it's a bit of a nightmare to clean up!)

Can I book outside?

Now we're back open inside, we're not taking bookings for our outside areas, but you are welcome to come on down - if we have space, you are welcome to sit outside for food & drinks

Can I have a drink at the bar?

Our island bars are back open! We'll be managing bars closely to make sure the restaurants aren't too busy, so please be patient with the team. It's always best to book a table to guarantee to join us for a drink.

Booking for 6+ people

Restrictions have now eased in England and Wales but as we have lots of bookings already booked in, we'll be treating big bookings a little differently to make sure that you get the best experience possible and we keep everyone safe. If you want to book for 6 or more people or change an existing booking, read below!

Can I book for more than 6 people now restrictions are ending?

Our maximum table size will remain at 6 people. Up to 12 people from the same group can book in, you'll just need to book 2 separate tables of 6 . We will do our best to seat you together and there won't be any restrictions on moving between tables, but you'll order and pay separately.

I already have a table of 6, can I add more people?

We are keeping our maximum table size as 6 for the time being. If you would like to add any more people to your party, that's not a problem as long as we have availability, but you would need to book a separate table and we cannot guarantee these tables will be seated together.

Can I book a table of 13+ over the phone?

The maximum group size we are currently booking for is 12, across 2 tables. You may check availability online for more tables however our large tables are seated all over the restaurant and we won’t be able to place you all together.

If I book 2 tables, will they be sat together?

We cannot guarantee your tables will be seated together, however, we will do our best to try and accommodate. We would recommend giving us a call a couple of days before your booking and we will do our best! Our large tables are placed all around the restaurant so the bigger the table the harder it will be to seat you all together.

Do I have to wear a mask and socially distance?

Masks and social distancing are no longer mandatory however we encourage guests to take whatever steps they are comfortable with to ensure they enjoy their visit.

What should I do if I'm feeling unwell?

Please don't visit if you or anyone in your household have any Covid-19 symptoms or if you have been told to self-isolate.

IDs & Age Restrictions

Can under 18s visit Turtle Bay?

People under the age of 18 are allowed in our premises until 9 pm.

Do you check ID?

Yes, we do check ID if you are buying alcohol. We follow the Challenge 25 Policy so if you look under 25, we will ask you for ID. We reserve the right to ask anyone to provide ID. If we ask you to provide ID and you are not able to, we are legally obligated to refuse sale of alcohol, irrespective of your age.

We check IDs for validity and also have ways of ensuring IDs are not false. It’s a criminal offence to use false or borrowed ID to gain entry to licensed premises or to buy alcohol. The maximum penalty for this is a £5,000 fine and up to 10 years in prison. If you are caught using false ID, your ID may be seized and be reported to the police.

What ID should I bring?

We accept Passports, Driving Licenses (including provisionals) and BRP (Biometric Residence Permits) as a proof of age.

HAPPY HOUR

What time is Happy Hour?

Sun - Thurs: 10am - 7pm & 9.30pm - close!
Fri & Sat: 10am - 7pm & 10pm - close!

You can find out more on our Happy Hour page.

What cocktails are included?

ALL OF THEM! You do have to get 2 of the same, but you can always mix and match with your friends. See the menu!

BOTTOMLESS BRUNCH

What cocktails are included in Bottomless Brunch?

All of our cocktails are included, as well as Prosecco, Red Stripe, Bellinis and all our mocktails!

What is the last booking time for Bottomless Brunch?

The last Bottomless Brunch slot you can book is 3pm (or 5pm on a Sunday) and you will get 2 hours on your table.

How long do I get?

All Bottomless Brunch bookings get 2 hours, regardless of table size.

MENU

Do you have a list of Allergens?

Head here to check allergens for our dishes. Our food is prepared in kitchens where allergenic ingredients & gluten is present. We are unable to guarantee that anything is 100% free of allergens or gluten. Note that dish descriptions do not mention all ingredients.

Is everything spicy?

No! We have lots of non-spicy options, from brunch through to dinner. We do creamier curries, burgers and fresh brunch dishes that are full of flavour rather than spice. You can also read our blog which guides you through this!.

Is your meat Halal?

Our meat isn't Halal but we do have LOADS of deliciously addictive veggie and vegan options available!

Can I get the Nutritional Info / Calories for a dish or drink?

We don't currently have this info available. Watch this space!

Gift Cards

Can I buy Gift Cards

Yes, you can buy Turtle Bay gift cards here.

DEALS

Do you have any deals?

As well as Happy Hour, we have the Bay Breakfast Club everyday until 11am (Any Breakfast or Brunch Dish, Bottomless Tea, Coffee, Fresh Juices or Softs for £8.50).

Do you do NHS discount?

Yes, we do. We need you to download our app and connect it to the Blue Light Discount. Check it out here: Blue Light Card discount.

Do you do Student discount?

We don't offer any student discount, but you can get 2'4'1 cocktails every day!

Read about how we're keeping you and our teams safe from coronavirus

Need to get in touch? Contact our Guest Experience team with feedback or a complaint.

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