faqs

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Bookings

How do I book?

Click here and select your restaurant!
All of our restaurants have room for walk ins at the bar or for dining. We always advise booking to guarantee a table. For Bottomless Brunch this must be a pre booked table.

Why do you need my card details?

This is just to secure your booking - we don't charge your card when you book.

We may charge £5pp if your whole party doesn't attend & you don't let us know. You can amend your booking from your confirmation email at any time.

I can't find my confirmation email

Have a check in your Spam/Junk/Promotions folder - they sometimes end up there! If you reached the 'booking confirmation' page then your booking has been received.

Do I have to book?

We always recommend booking as we can get quite busy, but if you don't have a booking then come in and we'll do our best to accommodate you.

Can I book for just drinks?

Yes! We take drinks bookings all day, until late - choose "Just Drinks" or "Late Night Bar & Beats"! Click here to book!

How long do I get for my booking?

You get 1hr30mins for all tables, and 2 hours for Bottomless Brunch. If we don't have another booking on your table you're welcome to stay until we do!!

Can I bring a cake/balloons?

Yes, you may bring a cake or balloons - just no confetti (it's a bit of a nightmare to clean up!)

Can I book outside?

Now we're back open inside, we're not taking bookings for our outside areas, but you are welcome to come on down - if we have space, you are welcome to sit outside for food & drinks

Can I have a drink at the bar?

Our island bars are back open! We'll be managing bars closely to make sure the restaurants aren't too busy, so please be patient with the team. It's always best to book a table to guarantee to join us for a drink.

Bigger Bookings

Can I book for more than 6 people now?

You can book tables for up to 8 people. Please note for the time being we will only be taking tables of 6 for Bottomless Brunch on a Saturday.

Can I book for more than 8 people?

Our maximum table size is 8. From 22nd November our table sizes will increase please see further detail below

Christmas Bookings

We are really happy to say that for the festive season from the 22nd November we are making some changes to our booking sizes. You can book online for tables of up to 12 on a Sunday to Thursday. Our largest table on a Friday and Saturday is 8. Please be aware we will only be allowing tables of up to 8 for our Bottomless Brunch to make sure all our guests have the best experience possible!

Can I book a Christmas Party at Turtle Bay?

If you are looking to book for a table larger than 12 to help you celebrate and get together, please fill in the form here and a member of our team will be in touch in the few days.

Covid-19

Do I have to wear a mask and socially distance?

Masks and social distancing are no longer mandatory however we encourage guests to take whatever steps they are comfortable with to ensure they enjoy their visit.

What should I do if I'm feeling unwell?

Please don't visit if you or anyone in your household have any Covid-19 symptoms or if you have been told to self-isolate.

IDs & Age Restrictions

Can under 18s visit Turtle Bay?

People under the age of 18 are allowed in our premises until 9 pm.

Do you check ID?

Yes, we do check ID if you are buying alcohol. We follow the Challenge 25 Policy so if you look under 25, we will ask you for ID. We reserve the right to ask anyone to provide ID. If we ask you to provide ID and you are not able to, we are legally obligated to refuse sale of alcohol, irrespective of your age.

We check IDs for validity and also have ways of ensuring IDs are not false. It’s a criminal offence to use false or borrowed ID to gain entry to licensed premises or to buy alcohol. The maximum penalty for this is a £5,000 fine and up to 10 years in prison. If you are caught using false ID, your ID may be seized and be reported to the police.

What ID should I bring?

We accept Passports, Driving Licenses (including provisionals) and BRP (Biometric Residence Permits) as a proof of age.

HAPPY HOUR

What time is Happy Hour?

Sun - Thurs: 10am - 7pm & 9.30pm - close!
Fri & Sat: 10am - 7pm & 10pm - close!

You can find out more on our Happy Hour page.

What cocktails are included?

ALL OF THEM! You do have to get 2 of the same, but you can always mix and match with your friends. See the menu!

BOTTOMLESS BRUNCH

What cocktails are included in Bottomless Brunch?

All of our cocktails are included, as well as Prosecco, Red Stripe, Bellinis and all our mocktails!

What is the last booking time for Bottomless Brunch?

The last Bottomless Brunch slot you can book is 3pm (or 5pm on a Sunday) and you will get 2 hours on your table.

How long do I get?

All Bottomless Brunch bookings get 2 hours, regardless of table size.

MENU

Do you have a list of Allergens?

Head here to check allergens for our dishes. Our food is prepared in kitchens where allergenic ingredients & gluten is present. We are unable to guarantee that anything is 100% free of allergens or gluten. Note that dish descriptions do not mention all ingredients.

Is everything spicy?

No! We have lots of non-spicy options, from brunch through to dinner. We do creamier curries, burgers and fresh brunch dishes that are full of flavour rather than spice. You can also read our blog which guides you through this!.

Can I get the Nutritional Info / Calories for a dish or drink?

We don't currently have this info available. Watch this space!

Gift Cards

Can I buy Gift Cards

Yes, you can buy Turtle Bay gift cards here.

DEALS

Do you have any deals?

As well as Happy Hour, we have the Bay Breakfast Club everyday until 11am (Any Breakfast or Brunch Dish, Bottomless Tea, Coffee, Fresh Juices or Softs for £8.50).

Do you do NHS discount?

Yes, we do. We need you to download our app and connect it to the Blue Light Discount. Check it out here: Blue Light Card discount.

Do you do Student discount?

We don't offer any student discount, but you can get 2'4'1 cocktails every day!

Read about how we're keeping you and our teams safe from coronavirus

Need to get in touch? Contact our Guest Experience team with feedback or a complaint.

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