faqs

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Bookings

How do I book?

Click here and select your restaurant!

All of our restaurants have room for walk ins at the bar or for dining. We always advise booking to guarantee a table. For Bottomless Brunch this must be a pre booked table.

Why do you need my card details?

This is just to secure your booking - we don't charge your card when you book.

We may charge £5pp if your whole party doesn't attend & you don't let us know. You can amend your booking from your confirmation email at any time.

I can't find my confirmation email

Have a check in your Spam/Junk/Promotions folder - they sometimes end up there! If you reached the 'booking confirmation' page then your booking has been received.

Do I have to book?

We always recommend booking as we can get quite busy, but if you don't have a booking then come in and we'll do our best to accommodate you.

Can I book for just drinks?

Yes! We take drinks bookings all day, until late! Click here to book.

How long do I get for my booking?

You get 1hr30mins for all tables, and 2 hours for Bottomless Brunch. If we don't have another booking on your table you're welcome to stay until we do!

Can I bring a cake/balloons?

As this is at the discretion of the manager, we recommend calling or popping in to your local Turtle Bay to double check.

Can I book outside?

We're not currently taking bookings for our outside areas, but you are welcome to come on down - if the weather's nice and we have space, you are welcome to sit outside for food & drinks.

Can I have a drink at the bar?

Our island bars are open! You are welcome to join us for a drink at the bar, or book a table for table service all night.

Is the whole menu available?

Occasionally we may have substitute dishes or missing items as a result of on-going disruption to the UK supply chain.

Bigger Bookings

What's the maximum number of people I can book for?

Our maximum table size is 8 on Fri & Sat and 12 Sun - Thurs in England.
Due to local restrictions in Wales, the maximum table size is 6 from 26th December 2021. You can be from any number of households. Please note if you book multiple tables for a bigger group we won't be able to seat you together. You should not mix with anyone from another table.

Can I book a big event or party at Turtle Bay?

If you are looking to book for a table larger than 12 to help you celebrate and get together, please fill in the form here and a member of our team will be in touch in the few days.

Covid-19

Do I have to wear a mask and socially distance?

From 26th December, Masks will be mandatory in restaurants in Wales. You won't need to wear one when seated.
Masks and social distancing are not mandatory in England however we encourage guests to take whatever steps they are comfortable with to ensure they enjoy their visit.

What should I do if I'm feeling unwell?

Please don't visit if you or anyone in your household have any Covid-19 symptoms or if you have been told to self-isolate. You can cancel or amend your booking from your confirmation email - or just give us a ring.

Do I need the Covid Pass to visit Turtle Bay?

Whilst we are open late on weekends, the size of our venues means you don't need a Covid pass to visit Turtle Bay.

What are the restrictions in wales?

The restrictions in Wales are different to England. You can find out more about the restrictions in Wales here.

IDs & Age Restrictions

Can under 18s visit Turtle Bay?

People under the age of 18 are allowed in our premises until 9 pm.

Do you check ID?

Yes, we do check ID if you are buying alcohol. We follow the Challenge 25 Policy so if you look under 25, we will ask you for ID. We reserve the right to ask anyone to provide ID. If we ask you to provide ID and you are not able to, we are legally obligated to refuse sale of alcohol, irrespective of your age.

We check IDs for validity and have ways of ensuring IDs are not false. It’s a criminal offence to use false or borrowed ID to gain entry to licensed premises or to buy alcohol. The maximum penalty for this is a £5,000 fine and up to 10 years in prison. If you are caught using false ID, your ID may be seized and you may be reported to the police.

What ID should I bring?

We accept Passports, Driving Licenses (including provisionals) and BRP (Biometric Residence Permits) as a proof of age.

HAPPY HOUR

What time is Happy Hour?

Sun - Thurs: 10am - 7pm & 9.30pm - close!
Fri & Sat: 10am - 7pm & 10pm - close!

You can find out more on our Happy Hour page.

What cocktails are included?

ALL OF THEM! You do have to get 2 of the same, but you can always mix and match with your friends. See the menu!

BOTTOMLESS BRUNCH

What cocktails are included in Bottomless Brunch?

All of our cocktails are included, as well as Prosecco, Red Stripe, Bellinis and all our mocktails!

What is the last booking time for Bottomless Brunch?

The last Bottomless Brunch slot you can book is 3pm (or 5pm on a Sunday) and you will get 2 hours on your table.

How long do I get?

All Bottomless Brunch bookings get 2 hours, regardless of table size.

MENU

Do you have a list of Allergens?

Head here to check allergens for our dishes. Our food is prepared in kitchens where allergenic ingredients & gluten is present. We are unable to guarantee that anything is 100% free of allergens or gluten. Note that dish descriptions do not mention all ingredients.

Is everything spicy?

No! We have lots of non-spicy options, from brunch through to dinner. We do creamier curries, burgers and fresh brunch dishes that are full of flavour rather than spice. You can also read our blog which guides you through this!.

Can I get the Nutritional Info / Calories for a dish or drink?

We don't currently have this info available. Watch this space!

Gift Cards

Can I buy Gift Cards

Yes, you can buy Turtle Bay gift cards here.

DEALS

Do you have any deals?

As well as Happy Hour, and Bottomless Brunch, if you join us for Breakfast & Brunch before midday you can enjoy unlimited hot drinks and juices.

Do you do NHS discount?

Yes, we do - this is done via the Blue Light Card. You will need to visit the Blue Light Card website for a special one-time code and then enter this into the Turtle Bay App.

Do you do Student discount?

We don't offer any specific student discount, but you can get 2'4'1 cocktails every day!

Read about how we're keeping you and our teams safe from coronavirus

Need to get in touch? Contact our Guest Experience team with feedback or a complaint.

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